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Customer Service

SHIPPING & DELIVERY

All prices mentioned are including tax.

We ship to whole Europe.

All orders over an amount of € 190 (3 pcs) will be delivered free of shipping costs!

Delivery within 1 to 3 working days if the items ordered are available.

Orders will be send after receiving payment.

We charge no shipping costs within Belgie, Germany and the Netherlands.

PAYMENT

Choose how you wish to pay for your purchases. You can choose the payment method that suits you best at the checkout.

The minimum age for shopping at Wonderjeans.eu is 18 years old.
See below for more information regarding our different payment methods.

  • We accept credit cards with Mastercard or Visa symbol.
  • If the credit card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. Your card will be debited when we ship your order. If you return any items the balance will then be refunded into your card. Note: When requesting to exchange items paid for by card, you will first be credited for the returned items and then debited for the exchange items. If the credit card transaction is not approved your order will be cancelled. Please contact your bank or card provider if you have any questions about this.
  • iDEAL
  • Pay Pal
  • Payment in advance.

You will receive an e-mail with your order and our account information. Your Wonderjeans will only be send after having received the full amount on our account. Please always mention the order number.

RETURN POLICY

WHEN YOU HAVE A COMPLAIN OR YOU WANT TO RETURN THE PRODUCT? PLEASE FIRST CONTACT OUR CUSTOMERSERVICE BY SENDING A MAIL TO: info@wonderjeans.eu  OR YOU CAN REACH US BY     PHONE: 0031-20-6178450 THE RETURN ADRESS WILL BE MARKED ON THE PACKINGLIST, WHICH WILL BE ALSO ADDED TOGETHER WITH THE GOODS.

RETURN ADDRESS:

Wonderjeans by Olivia
Po box 69121
1060 CD Amsterdam

The Netherlands

Rules & Restrictions:

  • To receive credit, make sure to return items within 14 days of purchase.
  • You must include the return portion of the original packing slip. Make sure that you save copies for your records.
  • Shipping and handling costs and other additional charges are non-refundable.
  • If there is extensive damage to an item upon delivery, report it to the carrier agent and contact Customer Services on 0031-20-6178450 or info@wonderjeans.eu.

REFUNDS

You can expect a refund in the same form of payment originally used for purchase. As soon as we proceed with the refund, we will notify you by email. Your refund should appear on your bank statement within 14 working days. Refund times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

If an item is returned that does not comply with our Return Policy, we will not refund you. The item will be returned to you at your expense. You will be notified of this and other associated charges. This includes any items that are returned outside the 14 calendar day returns period.